Toc Consult is a consulting firm that carries out all HR-related activities.
We are recruiting to fill the position below:
Job Title: Customer Onboarding Specialist
Location: Lagos
Employment Type: Full-time
Responsibilities
- Educate customers and ensure best practices are in place to enhance expectations
- Take customer feedback seriously and ensure proper tool usage
- Ensures that our customers get the value they sign up for always
- Ensuring new customers have the necessary assistance to make their first purchase
- Encourage innovation in customers by making them feel more comfortable around the product.
- Surveying customers to know more about their needs and requirements
- Measure activation rates of customers during onboarding and customers achieve their goals
- Creating and re-thinking the onboarding flow based on customer activation rates
- Plugging gaps with communication via phone or email
- Continuously educate, empower customers till they reach the aha moment.
- Act as a bridge between customer’s expectations and company’s objectives
Requirements
- Interested candidates should possess relevant qualifications with at least 2 years of work experience.
- Experience in customer onboarding, support, implementation, and more
- Proven complex problem-solving capabilities
- Good at facilitating meetings and virtual workshops
- Simple and effective communication skills
- Project management experience.
Application Closing Date
30th October, 2021.
How to Apply
Interested and qualified candidates should send their Applications to: toc.consult@gmail.com using the Job Title as the subject of the mail.