Phillips Outsourcing Services Nigeria Limited is recruiting suitably qualified candidates to fill the position below:
Job Title: Client Service Officer (Account Manager)
Location: Ikeja, Lagos
Industry: Advertising Agency
Employment Type: Full-time
Responsibilities
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking, and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Collecting and analysing data to learn more about consumer behaviour.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a client advocate with a focus on improving the buyer experience.
Requirements
- Bachelor’s Degree in Sales, Communications, or related field.
- More education or experience may be preferred.
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyse large amounts of data.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Understanding of consumer behaviours and industry trends.
- Extensive, accurate product knowledge.
- Preferably female
- Must currently be working with a Media & Advertising Agency.
Salary
N150,000 – N200,000 / Month.
Application Closing Date
16th June, 2022.
How to Apply
Interested and qualified candidates should send their CV to: kelvinu@phillipsoutsourcing.net using “Client Service” as the subject of the email.