At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.
We are recruiting to fill the position below:
Job Title: Network Support Engineer
Locations: Abuja, Lagos and Port Harcourt – Rivers
Employment Type: Full-time
Job Description
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services, etc.
- To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
Key Activies
- Incident Management (First Call Resolution): Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
- Prompt Response to inbound calls and emails: Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
- Follow up on unresolved complaint / open tickets to closure
- Ensure daily updates of all complaints not closed (open tickets) by following up with person(s) units and organizations responsible.
- Timely Escalation / feedback to relevant units. : Liaise with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
Educational Qualifications & Functional Skills
- B.Sc / B.Eng / HND in Computer Science / Computer Engineering / Electrical Electronics Engineering (2.2 / Upper Credit at minimum).
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network. Excellent business communication skills both verbal and written.
Work Experience:
- 2 years post NYSC industry experience at the minimum.
Remuneration and Benefits
- N150,000 (Net) Monthly
- Leave allowance
- Commissions
- HMO
- Pension.
Application Closing Date
17th August, 2022.
Method of Application
Interested and qualified candidates should send their CV to: c.ohikhueme@u-connect-ng.com using the Job Title as the subject of the mail.