Agency Banking Partner at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:


Job Title: Agency Banking Partner

Location: Nigeria

Job Objective

  • The role objective is to provide adequate guidance on Agency Banking for market facing staff (DSEs/PCMs, etc.) with a view to maximizing returns on performance.

Roles & Responsibilities
Product Design & Management:

  • Determine and analyse market requirements for specific product.
  • Own and manage product within different industry as may obtain, and ensure  maximum return is achieved.
  • Present market trends and gather reliable/accurate market intelligence to ensure development of relevant product.
  • Provide adequate guidance for product by actively managing the product lifecycle with a view to maximizing returns.
  • Report on product performance against targets with action plan
  • Recommend changes to existing products to meet market requirements.
  • Present market trends within portfolio and competitor market trend.
  • Assist in the execution & deployment of product requirements such as segment/the agent needs, high-level product characteristics etc.

Partnership Management:

  • Responsible for recruitment of value adding Super Agents/Agents that will enhance segment performance
  • Maintain up to date regular documentation (Service Level Agreements SLA, correspondences etc.) for all Super agents and Agent Network Managers
  • Ensure resolution of Super agents/agents related complaints.
  • Obtains and maintains regular market data related to Agents’ relationships.
  • Responsible for driving Agent/Super agent’s activities
  • Management of Branding of Agent locations, marketing support and collateral
  • Pre- qualification assessment for POS deployment for Agents/Super Agents
  • Review and engagement of Agents on performance
  • Training of Agents and Super Agents
  • Deployment and Monitoring of BVN machines
  • Effective expense management of areas under their supervision

Engagement with Branches, Retail Analysts & Digital Sales Managers:

  • Coordinates the required engagement with Risk Management and Compliance unit to monitor and ensure applicable offerings follow the bank’s policies and regulatory requirements.
  • Liaises with Customer Fulfilment Centre & Customer experience to understand the major complaints and concerns of the customers as it obtains specific propositions and work with applicable stakeholders for a lasting resolution.

Candidate’s Profile

  • We are searching for a performance-driven individual who will have the overall responsibility to deliver compelling value and experiences to their agents, active agent rate and to ensure profitability of the agents & segment.
  • S/he will work with multiple stakeholders across the Bank & other external parties to deliver this value.
  • The Candidate must be computer literate with high proficiency level in Microsoft Excel, Word and PowerPoint.
  • Excellent presentation skills.
  • Own and manage product within assigned region.

Knowledge Required:

  • Sound knowledge of business and management principles.
  • Sound knowledge and understanding of the policies and procedures applied within the Industry and the effect and impact on business.

Skills Required:

  • Ability to interact with people at all levels in the organization and in the socio-economic environment. Additionally, must be able to ability to win confidence and support of multiple constituencies
  • Ability to understand different audiences and lay the groundwork for important decisions.
  • Ability to function at the detail level whilst bearing the big picture in mind.
  • Display sound business and decision making skills, while at the same time being results oriented, driven and prepared to go the extra mile.
  • In addition, must possess the ability to respond calmly in the face of stress
  • Ability to think innovatively and always striving for improvement in processes.

Application Closing Date
5th November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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