Community Manager at Co-creation Hub (CcHUB)

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CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full time

Job Description

  • We are recruiting a Community Manager who will oversee the day-to-day operations CcHUB’s co-working space, and create innovative & exciting methods to engage and manage the CcHUB Community.
  • As a Community Manager, you are arguably one of the most important elements when creating and scaling a coworking vision.
  • The Community Manager will identify and thoroughly understand the various groups of the CcHUB Community and will drive the awareness of CcHUB projects through creative, clear and compelling methods.

Responsibilities

  • Identify, launch and manage community initiatives that will keep the CcHUB community engaged.
  • Develop strategies to expand & deepen the CcHUB Community.
  • Manage the physical space of the community to fit the purposes & users.
  • Understand  & amplify the total customer experience (Create a sense of community among members).
  • Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.
  • Monitor & report on feedback/online reviews, and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.
  • Build relationships with customers, potential customers, and industry professionals.
  • Create a welcoming environment: onboarding and assisting community members in a friendly, patient and professional manner.
  • Maintain and monitor accurate databases across various platforms (billing, customer data etc).
  • Plan monthly events, hangouts, digital engagement, workshops and seminars targeted at various community members.
  • Answer, screen and forward phone calls, inquiries and requests, and handle them as appropriate.
  • Work with the Administrative Team to ensure space maintenance and management of the co-working space.

Qualifications
An ideal applicant must also possess the following:

  • Bachelor’s Level or Equivalent in Communication, English, Journalism, Marketing or a related field.
  • 3 years of experience in a similar role
  • A keen understanding of how to create and sustain active communities in person and online.
  • An understanding of community engagement and how to meet the needs of the community.
  • An understanding of tools and strategies that enhance community engagement both online and offline.
  • Organisational skills to handle multiple priorities in a fast-paced environment.
  • Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
  • Extensive experience in stakeholder management.
  • Knowledge of marketing trends and techniques.

What We Offer

  • Paid time off
  • Healthcare coverage
  • A highly collaborative team environment that will support your professional and personal growth
  • Work alongside great talent.
  • A culture of learning and innovation.
  • Opportunities for career growth and training.
  • Interaction with industry leaders and forward-thinking people.
  • A chance to make a social difference.
  • Overall fun company.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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