Pruvia Integrated Limited – Our client in the Real Estate sector is recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Brief
- The Customer Care Officer will capitalize on identifying and assessing customers’ needs to achieve satisfaction.
Job Responsibilities / Description
- Manage large amounts of incoming phone calls, messages and mails
- Manage company’s social media pages by interacting with customers
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call and message handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Job Requirements
- HND / B.Sc in any field
- 2 – 3 years experience in Customer Care proven customer support experience or experience as a Customer Care Officer
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Good verbal communication
- Follow communication guidelines and policies.
Salary
N70,000 Monthly.
Application Closing Date
7th December, 2022.
Method of Application
Interested and qualified candidates should send their CV / Resume to: careers@pruviaintegrated.com or pruvia.careers@gmail.com using the Job Title as the subject of the email.