Customer Service Officer at a Foremost Real Estate Company – PTK Consulting Limited

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PTK Consulting Limited – Our client, a foremost Real Estate Firm, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction.

Qualifications

  • Bachelor’s Degree
  • 3 – 4 years relevant experience.

Customer Service Skills:

  • Good Communication Skills
  • Customer Service Support Experience
  • Excellent Listening Skills
  • Results-Driven
  • Able to Work as a Team
  • Ability to Work in Fast-Paced Environment
  • Ability to Work Under Pressure
  • Pays Attention to Detail
  • Fast Learner
  • Engaging Personality
  • Problem-Solver
  • Analytical
  • Patient
  • Skilled Typist
  • Multi-tasking
  • Prioritising
  • Phone Etiquette.

Salary
NGN150,000 monthly.

Application Closing Date
28th June, 2021.

How to Apply
Interested and qualified candidates should send their updated Resume to ptkconsultinglimited@yahoo.com using “Customer Service Officer – Lekki” as the subject of the mail.

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