PTK Consulting Limited – Our client, a foremost Real Estate Firm, is recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Job Responsibilities
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction.
Qualifications
- Bachelor’s Degree
- 3 – 4 years relevant experience.
Customer Service Skills:
- Good Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Fast Learner
- Engaging Personality
- Problem-Solver
- Analytical
- Patient
- Skilled Typist
- Multi-tasking
- Prioritising
- Phone Etiquette.
Salary
NGN150,000 monthly.
Application Closing Date
28th June, 2021.
How to Apply
Interested and qualified candidates should send their updated Resume to ptkconsultinglimited@yahoo.com using “Customer Service Officer – Lekki” as the subject of the mail.