Customer Service Officer at a Leading Real Estate Company – George Houston Resources Limited

0
21

George Houston Resources Limited – Our client, a leading Real Estate Company in Nigeria, is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Duties

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information andanalyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media.

Basic Requirements

  • Candidates should possess a B.Sc qualification.
  • 2 years and above Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Administrative and communication skill
  • 1-2 years customer serviceexperience.
  • Must live on the Island.
  • Age: 30 years below.

Salary
Attractive.

Application Closing Date
8th November, 2021.

Method of Application
Interested and qualified candidates should send their CV to: jobs@georgehoustonresources.com using the Job Title as the subject of the email.

LEAVE A REPLY

Please enter your comment!
Please enter your name here