Customer Service Officer at Fastest Cakes Limited

Fastest Cakes is a registered brand in Nigeria that focuses on delivering awesome and affordable cakes very fast. The company is deeply committed to ensuring that ordering and getting cakes for occasions is seamless and fun. The core team has some serious experience and has successfully produced and delivered over 10,000 cakes unscathed in Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Bachelor’s Degree in a related field
• Must have completed National Youth Service Corporation (NYSC)
• Must be at least 2 years post-NYSC
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Must be willing and able to work with the company for a long period of time
• Must live around Ikeja and its environs.
• Working Days: 23 days a month.

Application Closing Date
14th October, 2022.

Method of Application
Interested and qualified candidates should send their CV to: admin@fastestcakes.com using the Job Title as the subject of the mail.

Note: Please, do not apply if you do not have all of the requirements listed.