Customer Service Representative at Toc Consult

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Toc Consult, a consulting firm that handles all HR related services, is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Calabar, Cross River
Employment Type: Full-time

Job Description

  • Record new client information into the system
  • Follow-up on customer inquiries and handle questions regarding orders, shipments, and invoices, returns
  • Respond to calls, emails, whatsapp chats
  • Resolve customer complaints
  • Ability to demonstrate empathetic behavior
  • Customer retention
  • Provide report to management.

Requirements

  • Candidates should possess a Bachelor’s Degree / HND qualification with a minimum of 1 year work experience.
  • Excellent communication skills
  • Excellent writing skills
  • Smart and courteous
  • Ability to use Emails, MS office suite
  • Can speak Efik and English fluently (Very Important)
  • Proven experience in customer service role
  • Applicant must be resident in Calabar.

Application Closing Date
16th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: toc.consult@gmail.com using the Job Title as the subject of the email.

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