Customer Support Partner at Phillips Outsourcing Services Nigeria Limited

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Phillips Outsourcing Services Nigeria Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients.

We are recruiting to fill the position below:

Job Title: Customer Support Partner

Location: Lagos

Responsibilities

  • Ensure less than 5% customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Work with product, UAT and support teams to validate new products, new systems, and upgrades
  • Generate relevant reports as required by the business
  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for Enterprise customers
  • Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management
  • Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
  • Liaise with support teams (within and outside ES) to resolve any customer identified issue
  • Knowledge of new Enterprise products and services
  • Knowledge of managed Enterprise Customer base
  • Confirm Quality Assurance on generated bills
  • Monitor provisioning and fulfilment of customers’ orders/requests
  • Enterprise Customers SLA / Contract Management
  • Product, services, solutions, and systems testing for user acceptance and business process optimization

Requirements

  • HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Basic Enterprise products and services.

Application Closing Date
19th November, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@phillipsoutsourcing.net using “Customer Service Partner” as the subject of the email.

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