Food & Beverage Manager at a Hospitality Company – Nicole Sinclair

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Nicole Sinclair – Our client, a Hospitality Company, is recruiting to fill the position below:

Job Title: Food & Beverage Manager

Location: Abuja (FCT)

Description

  • We seek to hire a Food and Beverage Manager to manage all F&B operations of the business, ensuring the delivery of excellent guest experience.
  • Their goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

  • Manage service in all food and beverage assigned areas and events within budgeted guidelines and to the highest standards.
  • Work with business manager to generate revenue through the several food outlets
  • Ensure dining rooms are well prepared and tables and chairs set, linens, glassware, etc. are properly positioned.
  • Develop and implement routine checklist for waiters, room service staff and events to ensure food presentation standards are followed i.e. temperature, food care etc.
  • Ensure uniformity in food presentation process in all service outlets.
  • Ensure that all service staff are dressed in accordance with to the organization’s appearance standards
  • Conduct monthly beverage inventories
  • Conduct quarterly china, glass and silverware inventories
  • Generate requisition forms and keep filed documentation of all stock requested from the store.
  • Maintain a file for all items received from the store
  • Acquire feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas
  • Identify customers’ needs and respond proactively to all of their concerns
  • Develop new concepts to ensure customer satisfaction and repeat business
  • Maintain consistency of service by making sufficient preparation for all course events, large parties and reservations that may affect food and beverage service operations
  • Ensure a pleasant dining experience by collaborating with Executive Chef in the creation of menus and menu pricing as requested
  • Hire, manage and train staff in all technical and non-technical aspects of their role in line with the organization’s standards of quality and service
  • Supervise all rooms service personnel
  • Create, maintain and distribute weekly schedules for staff and communicate changes as appropriate to all
  • Communicate with service and kitchen staff regarding reservations and/or special events
  • Conduct pre-shift, pre-meal and/or pre-event meetings with all staff, as may be required
  • Evaluate, supervise performance and mete out disciplinary actions as needed, in accordance with the organization’s policies and applicable laws
  • Complete and administer employee performance appraisals
  • Maximize food and beverage sales by identifying and targeting sales opportunities through marketing (i.e. promos and special events) and by training staff in “up-selling
  • Protect guests by training staff to adhere to all safety, sanitation, food preparation, food storage and beverage control policies
  • Communicate and team well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
  • Handle employee relation issues and review incidents with the Human Resources Department.
  • Control costs of all food and beverage products by assisting management, as requested, in purchasing, maintaining effective profit and loss controls
  • Monitor labor costs following demand patterns, budget
  • Maintain accurate daily and weekly details for service staff and process daily sales reports and other reports as requested.

Competencies / Skills / Requirements

  • Culinary School Diploma or B.A Degree in Food Service Management or related field is a must
  • At least 5 years managerial experience in a similar position in a 3 or 4 star hotel / serviced apartment
  • Proven food and beverage management experience
  • Up to date with food and beverages trends and best practices
  • Problem solving skills
  • Communication skills (verbal and written)
  • Leadership skills
  • Guest oriented and service minded
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Proficiency in MS Office, Outlook, Word, Excel.

Application Closing Date
27th August, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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