General Manager at an Hospitality Company – Alan & Grant


Alan & Grant – Our client, an Hospitality company is recruiting to fill the position below:

Job Title: General Manager

Location: Lagos
Employment Type: Full Time
Industry: Hospitality

Key Responsibilities

  • Assists upper management in setting goals that promote company growth.
  • Oversees daily activity of the Line Managers.
  • Prepares budgets, schedules, and other organizational reports as needed.
  • Manages team workloads in order to meet goals and deadlines.
  • Identifies improvement areas and plans and implements systems to boost company effectiveness.
  • Executes plans designed to meet company goals by changing policies.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Revise and/or formulate policies and promote their implementation.
  • Manage relationships/agreements with external partners/vendors.
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
  • Ensure that the company runs with legality and conformity to established regulations.
  • Review financial information and adjust operational budgets to promote profitability.
  • Must able to represent the company appropriately at all times in a manner befitting the status of the role assigned.
  • An aspect of the job is the ability to be creative, informing new ideas and initiatives that will increase our feasibility as a Premium Leisure destination and invariably increase revenues.
  • Periodically get reports from the Line Managers, summarize same and report to the Directors for necessary action.
  • Ensure that all ongoing/new projects are well completed and meets expected standard.

To oversee all Line Managers activities in their various department/ unit as follows:
Accounts Department:

  • Ensure financial reports is accurate and presented in a timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all business lines, and oversee all financial accounting.
  • Ensure all taxes are deducted and remitted to the appropriate body as at when due.
  • Ensure data collected are analyzed in order to determine the state of the company’s financial health.
  • Monitor preparation of weekly, monthly and quarterly financial reports of the company.
  • Analyzing data to understand where the company is generating and losing revenue.
  • Generate financial reports that display the company’s profits, equity and cash flow.
  • Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
  • Examining the proficiency of the software programs used to organize data.
  • Recommend updates, implement all approved business policies and accounting practices; improve the finance department’s overall policy and procedure manual.
  • Effectively communicate and present the critical financial matters to the MD and CFO.

Operations Department:

  • Coordinate daily activities of the restaurant and beach front operations.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity.
  • Estimate future needs for goods, kitchen utensils and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Manage restaurant’s good image and suggest ways to improve it.
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and events.

Human Resources Department:

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy.
  • Bridge management and employee relations by addressing demands, grievances or other issues.
  • Manage the recruitment and selection process.
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital.
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

Health & Safety Unit:

  • Develop and execute health and safety plans in the workplace according to legal guidelines.
  • Prepare and enforce policies to establish a culture of health and safety.
  • Evaluate practices, procedures and facilities to assess risk and adherence to the law.
  • Conduct training and presentations for health and safety matters and accident prevention.

Customer Service Unit:

  • Supervising day-to-day operations in the customer service unit.
  • Responding to customer service and communication-related issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Develop and implement effective communication strategies that build customer loyalty programs and brand awareness.

Social Media/Digital Marketing Unit:

  • Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.
  • Build social media presence via our social media platforms.
  • Build brand awareness.
  • Develop and execute a content strategy and calendar.
  • Implement Social Media Campaigns.

Facility Management Unit:

  • Fostering a professional working environment.
  • Managing janitorial duties.
  • Undertaking building and grounds maintenance.
  • Ensuring that facilities meet government regulations and environmental, health and safety standards.
  • Ensuring facilities are always clean.
  • Plan, coordinate and manage all installations and refurbishments (telecommunications, heat, electricity, air conditions etc).


  • Previous experience as General Manager preferably in hospitality Industry.
  • Bachelor’s Degree in Business Administration or a related Management field. MSc is an added advantage
  • Good knowledge of different business functions
  • Strong leadership qualities.
  • Excellent communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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