Healthcare Head of Customer Service at UNOCASA Limited

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UNOCASA Limited – Our client in the Healthcare industry, is recruiting to fill the position below:

Job Title: Healthcare Head Of Customer Service

Location: Island, Lagos
Employment Type: Full-time

Job Description
We need a person with healtcare experience as head of customer service to join their team and do the following:

  • Recruiting and managing a small, multilingual team of customer service agents to accommodate highly seasonal case/call volume;
  • Maximising efficiency by identifying and implementing best practices and continuously improving our processes;
  • Giving our customers excellent service via email, phone and online chat before and after they make their bookings;
  • Manage all customer service processes, remembering that we are becoming more proactive and engaging customers earlier in the buying cycle;
  • Assisting account managers and sales teams;
  • Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures
  • Increase NPS year on year. Increase promotors and decrease detractors;
  • Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them;
  • Specific tasks (not an exclusive list, but indicative);
  • Training. Ensure continual upskilling in customer services through evaluation, development and training of staff.

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 5 – 10 years work experience.

Application Closing Date
16th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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