UNOCASA Limited – Our client in the Healthcare industry, is recruiting to fill the position below:
Job Title: Healthcare Head Of Customer Service
Location: Island, Lagos
Employment Type: Full-time
We need a person with healtcare experience as head of customer service to join their team and do the following:
- Recruiting and managing a small, multilingual team of customer service agents to accommodate highly seasonal case/call volume;
- Maximising efficiency by identifying and implementing best practices and continuously improving our processes;
- Giving our customers excellent service via email, phone and online chat before and after they make their bookings;
- Manage all customer service processes, remembering that we are becoming more proactive and engaging customers earlier in the buying cycle;
- Assisting account managers and sales teams;
- Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures
- Increase NPS year on year. Increase promotors and decrease detractors;
- Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them;
- Specific tasks (not an exclusive list, but indicative);
- Training. Ensure continual upskilling in customer services through evaluation, development and training of staff.
- Candidates should possess a Bachelor’s Degree qualification with 5 – 10 years work experience.
Application Closing Date
16th September, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online