IT Officer (Servicenow) at Conclase Consulting


Conclase Consulting – Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs.

We are recruiting to fill the position below:

Job Title: IT Officer (Servicenow)

Location: Ikeja, Lagos


  • Managing and resolving incidents against ServiceNow applications.
  • Managing Instance Security, User/Group Access/Access Control Lists
  • Performing routine maintenance to include performance monitoring and error identification/ remediation
  • Leading ServiceNow upgrade planning and execution
  • Scheduling and verifying instance clones
  • Managing Update Set creation and migration
  • Providing Level 2 support on ServiceNow platform for users
  • Performing core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage and overall compliance of the application


  • Interested candidates should possess a relevant qualification with 2 – 10 years of experience.
  • Expertise in service now Administration & Development
  • Thorough understanding of ITIL/ITSM processes.
  • Strong understanding of servicenow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development etc.
  • Ability to work on Servicenow enhancement requests in Jira.
  • Experience in Platform Upgrades will be an added advantages
  • Knowledge on scripting( JAVA ) and APIs would be desired
  • Understanding with HTML, JavaScript, AJAX and third party controls.
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning etc.

Application Closing Date
31st December, 2021.

Method of Application
Interested and qualified candidates should send their resumes to: using the Job Title as the subject of the mail.


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