Operations Associate at Mkobo Microfinance Bank Limited

0
63
Mkobo Microfinance Bank Recruitment [current_date format='Y']

Mkobo is currently pivoting to a full-service digital bank/Neobank by launching mkobobank.com. Our goal is to help hard-working people to grow their wealth by making it easy for them to earn, save, spend and invest their hard-earned money. We are currently recruiting dynamic, creative, flexible and experienced team members with a passion for everything technology and a commitment to add their quota to the success of our vision.

We are recruiting to fill the position below:

Job Title: Operations Associate

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

  • Mkobo is currently pivoting to a full-service digital bank/Neobank by launching mkobobank.com.
  • Our goal is to help hard-working people grow their wealth by making it easy for them to Earn, Save, Spend and Invest their hard-earned money.
  • To this end, we are recruiting an Operations Associate who shall have the responsibility to oversee the day-to-day business operations for the business.
  • The ideal candidate will have had some hands-on experience working within a Commercial or Microfinance or Fintech within the Operations team.
  • This role will assist in the setup/implementation of banking operations and the policies required to support the launch of a new challenger/Neobank and also providing solutions that drive both customer and business value.
  • Ensure all operations team functions are carried out in accordance with laid down procedures & policies in the manuals and SOPs.
  • Ensure that all customer support requests are assigned and attended to within the SLA
  • Provide prompt, error-free and quality customer service.
  • Respond to customer enquiries promptly through all channels
  • Processing of savings, Fixed deposit, and other customer applications/requests
  • Manage customer complaints through an effective customer complaints resolutions process.
  • Develop strategies to minimize customer complaints and suggest ways of managing the perception of the Company.
  • Providing business and operational support to all departments
  • Define, measure, monitor, and report on operations KPI and metrics on a weekly and monthly basis
  • Liaise with 3rd party IT vendors for the support and maintenance of systems.
  • Any other corporate administrative duties may be required from time to time.

Qualifications / Skills Required

  • Interested candidates should possess a Master’s Degree with 2 – 4 years of work experience.
  • Understanding of operational control methodologies in Microfinance banks.
  • Excellent skills in impact analysis and measurement.
  • Proficient English skills in writing and speaking.
  • Excellent critical thinking and solution-oriented, self-starter results-oriented person.
  • Strong planning, organizational and time management abilities
  • High-level influencing and interpersonal skills
  • Relationship building, negotiation, problem-solving and troubleshooting.

Application Closing Date
23rd September, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

LEAVE A REPLY

Please enter your comment!
Please enter your name here