Recovery Officer at United Bank for Africa Plc (UBA)


United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Recovery Officer

Location: Lagos, Nigeria
Employment Type: Permanent

Job Objective

  • Coordination of Loan Recovery activities within assigned business offices.
  • Management of Memorandum bad debts portfolio and Loan Loss portfolio & erstwhile CTB database.
  • Recovery of watch-list accounts & transferred accounts with early warning signals to avoid further deterioration.
  • Review & Processing Loan repayment proposals


  • Coordinate Loan Recovery activities within assigned business offices and ensure that the advised recovery target is achieved.
  • Manage Memorandum bad debts portfolio and Loan Loss portfolio within assigned business offices.
  • Originate Loan repayment proposals for request from indebted customers for management’s consideration.
  • Initiate proposals for realization, repossession, and sale of pledged assets and properties of indebted customers.
  • Rendition of fortnightly / monthly debt recovery reports for the region to the RH for onward submission to Financial reporting, Performance management and DH, Remedial Management & Credit Recovery Division.
  • Achieve recovery financial target in line with advised budget.
  • Recovery of watch-list accounts & transferred accounts with early warning signals to avoid further deterioration.
  • Manage relationship with debtor customers to ensure compliance with repayment agreements, court orders, regulatory request (EFCC, CBN, Police etc.) & restructure request.
  • Review, process and reconcile accounts of indebted customer’s complaints to ensure amicable resolution & payment of the agreed sum.
  • Conduct and document recovery visitation to customers.
  • Coordinate ad hoc reports for the group.


  • A minimum of Bachelor’s Degree
  • A minimum of 3 years of banking experience in operations or in a sales role.

Candidate’s Profile:

  • Our ideal candidate must have a minimum of 3 years’ experience in banking operations, or in a sales role

Knowledge & Skills Required:

  • General Branch Operations
  • Prudential guidelines
  • Problem loan management
  • Knowledge of the Loan Recovery function.
  • Basic credit Skills.
  • Good Customer relations
  • Communication Skills
  • Basic banking operations knowledge.
  • Effective reporting
  • Negotiating Skills.
  • Initiative & analytical judgment.
  • Management Skills.

What We Expect From You:

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
26th July, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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