Retail Fashion Operations Manager at Owens & Xley Consults


Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation. We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Retail Fashion Operations Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time


  • In this role, you are responsible for leading, directing, and managing the day-to-day operations at our retails stores.
  • You will also be expected to provide oversight of our client’staff, stock, facility, sales, and monitor processes related to customer experience, recruitment, compliance, order fulfillment, compensation & benefits, staff training, and development, all within stipulated standard procedures.

Duties & Responsibilities

  • Work closely with the Managing Director to clarify business objectives and translate them into deliverable plans for departments.
  • Pursue actively, the timely execution of strategic & operational objectives within a defined budget.
  • Ensure the availability of suitable and sufficient resources for efficient operations (e.g. people, tools, equipment, stock, etc.)
  • Track people operations capacity and capability requirements and recommend training needs or oversee hiring where necessary.
  • Liaise with Store Managers to set up stores in visually appealing standards.
  • Ensure the shop floor and service premises are upheld to standards.
  • Ensure all customer-facing personnel are looking professional enough to represent the brand.
  • Enforce across board, adherence to the company’s code of conduct between staff and customers.
  • Monitor customer interaction across e-commerce channels and on the shop floor to enforce compliance when responding to customer inquiries and when processing orders.
  • Assist sales teams with handling objections from customers and closing sales on the shop floor and across the digital platforms.
  • Monitor closely, customer satisfaction indices and confirm repeat purchases.
  • Offer prompt resolution to complex customer complaints.
  • Provide significant data analytics & analysis of monthly sales operations to Management.
  • Monitor and enforce compliance to all legal, financial, human resources, health, and safety compliance directives.
  • Set the tone of leadership and accountability and drive compliance across all channels.
  • Organize and monitor the implementation of periodic performance appraisals.
  • Oversee quality control and inventory managements


  • B.Sc Degree in Business Administration / Operations Management
  • Certification in Project Management is an advantage
  • Minimum of 4 years relevant experience in a retail/commercial environment.
  • Good Organizational and Coordination skills
  • Strong Leadership skills
  • Proficiency in the use of MS Office tools & ERP Software
  • Expert understanding of the fashion industry.
  • Ability to harness team efforts to achieve goals
  • Astute business acumen & strategic thinking skills
  • Sound PR. Reporting and interpersonal relations skills
  • Ability to create and interpret financial information.
  • Excellent people management, IT & business process optimization skills.
  • Ability to create and work within a budget.
  • Candidates should live preferably within Lekki – Ajah axis.

N120,000 – N150,000 monthly.

Application Closing Date
19th August, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: using the Job Title as the subject of the email.


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