Service Assurance Officer at Ralds and Agate Limited


Ralds & Agate (R&A) Limited – Our client, a provider of Information security services and solutions, is recruiting to fill the position below:

Job Title: Service Assurance Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Our client is urgently seeking to employ the services of an experienced individual who will be responsible for ensuring customer experience & outcomes are top-notch and achieved.

The Profile

  • First Degree in Computer Science, Social Science or any related field. (M.Sc. is an added advantage)
  • Minimum of 5 years experience handling the Service Assurance, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company.
  • Prior experience working with a company in the IT industry will be an added advantage.
  • Proven track record handling all daily service management or performance issues for customers and ensuring the company’s services meet the customers’ goals.
  • Prior experience assisting with complex customer escalations to bring fair/final resolution.
  • Must possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectation thus enhancing their experiences.
  • Demonstrated ability developing, implementing, and managing SLAs for assigned services and ensure delivery of service to agreed levels.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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