Team Lead, Loan Collection at FairMoney Nigeria

FairMoney Recruitment [current_date format='Y']
FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Team Lead, Loan Collection

Location: Lagos
Job Type: Full-time
Department: Operations

Job Description

  • We are looking for a competent Team Lead for Loan Collection to support the team achieve their target of contacting clients and collect outstanding payments.
  • You will strike a balance between maintaining trustful relationships, and ensuring timely payments.
  • You should exhibit professionalism and trustworthiness.
  • You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.


  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status.


  • Highly intellectual (at least a 2:2 or its equivalent)
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills.

Selection Criteria:

  • Must be a confirmed employee
  • Must be among the top 10 performers at least 4 times, over the last 6 months
  • Must have at least 2 years professional working experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


Please enter your comment!
Please enter your name here