Team Member, E-fraud Monitoring at United Bank for Africa Plc (UBA)


United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, E-fraud Monitoring

Location: Lagos
Employment Type: Permanent

Job Objective(S)

  • Conduct thorough review and analysis of all transactions that are flagged on the card fraud management platforms to ascertain their integrity and authenticity.
  • It also involves timely and proactive assessment of the effectiveness of the set rules and continuous dimensioning of the various fraud scenarios across all card schemes and performing root cause analysis.


  • Ensure that team members conduct continuous review of all flagged transactions on card fraud management tools.
  • Ensure that customers are contacted on a timely manner to confirm the authenticity of flagged transactions
  • Follow-up on escalation of suspicious transactions but unreachable customers to account holding branches.
  • Confirm that compromised cards are promptly blocked.
  • Ensure immediate logging of fraud cases for investigation to fraud & investigation on customer complaint management (CCM)
  • Periodic review of rules to cater for the dynamism of fraud patterns
  • Daily reporting of all cases treated in the approved format
  • Periodic gap analysis and correlation of all card fraud incidences
  • Proper documentation of events and issues
  • Periodic reporting of team activities and achievement to the management (board risk, IT steering committee and department)
  • Follow-up with the supporting vendors to ensure optimum availability and integrity of the various card fraud monitoring tools
  • Follow-up on reported security incident to resolution


  • Minimum of First Degree or its equivalent.
  • CISA or related certifications is an added advantage.
  • 3 – 5 years minimum related experience.

Candidate’s Profile:

  • We are looking for a candidate with in-depth knowledge in IT Governance Practice, IT security fundamentals and practice to monitor and flag fraudulent card transactions.
  • Our ideal candidate must have a minimum of 3 years of related experience.

Knowledge & Skills Required:

  • Ability to develop IT security policies
  • Ability to conduct event correlation and gap analysis
  • Ability to use IT audit tools
  • General analytical skills
  • In-dept knowledge of IT controls and e-business security principle and practice
  • Good customer relationship
  • Leadership skills
  • Intuitive and lateral thought
  • Close attention to detail
  • Communication skills
  • Interpersonal skill
  • MS Office- Word, Excel, & PowerPoint

What We Expect From You:

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
21st June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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