Don Quester Consulting is a Management Consulting Organization. We offer bespoke interventions focused on significantly improving individual effectiveness and organizational performance. Our customized solutions are focused on helping individuals, organizations and communities realize their potentials and express new possibilities.
We are recruiting to fill the position below:
Job Title: IT Support Engineer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Competency Requirements
- Ability to provide IT assistance to staff and customers; train end-users on hardware functionality and software programs and resolve logged errors in a timely manner.
- Ability to update and upgrade computer hardware and software and monitor networks and system performance metrics.
- Ability to maintain databases and ensure system security, document processes and perform diagnostic tests.
- Ability to installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Ability to set up accounts for new users, respond in a timely manner to service issues and requests. Providing technical support across the company (in person or over the phone)
- Ability to repair and replace equipment as necessary, test new technology and train interns.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or any related field with a minimum of 4 years of experience as an IT support engineer.
- Exceptional ability to provide technical support and resolve queries with In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users. Ability to keep up with technical innovation and trends in IT support.
- Proficiency in IT helpdesk software, such as Freshservice and SysAid.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Exceptional interpersonal and communication skills.
Application Closing Date
15th October, 2022.
Method of Application
Interested and qualified candidates should send their Application Letter and updated CV in PDF format to: hiring@donquester.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates would be contacted and scheduled for interview.