Travel Agency Manager at a Leading Travels and Tours Agency – Talents360.ng

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Talents360.ng – Our client, a leading Travels and Tours Agency, is recruiting to fill the position below:

Job Title: Travel Agency Manager

Location: Lagos Island, Lagos

Job Summary

  • We are seeking for a Travel Agency Manager with great enthusiasm for traveling.
  • You will be responsible for promoting and managing the day to day activities of the Agency.

Responsibilities

  • Provide Technical Back Up for the Agency in the areas of: Reservation /Ticketing and Competitive Fare Pricing Cost Effective and Convenient Itinerary and Travel Routes for Passengers.
  • Management of Customer Relationships
  • Maintenance of Data and Records to Facilitate: Decision Making, Performance Monitoring; and Effective Management
  • Provision of Necessary Back-Up to the Accounts Function to Enhance and Facilitate: Customer Invoicing Processes
  • Credit Control and Monitoring
  • Processing and Collection of Refunds from Partner Airlines
  • Train and supervise products selling/customer facing staff in compliance with IATA regulations.
  • Supervise the efficient operations and drive performance of the assigned team in order to achieve revenue, yield and volume targets.
  • Ensure team compliance with all reservation policies and procedures and standards of client service.
  • Handle day-day problem resolution;
  • Assign duties, responsibilities, staff roster and leave records of assigned teams.
  • Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement(i.e schedule trainings, shadowing for new joiners etc)
  • Handling of all BSPLink and GDS related matters (i.e ADMs, ACMs, Refunds application and Query, Issuing of tickets, Reissue, Queues, EMDs etc)
  • Assist in area budgeting
  • Responsible for maximizing sales/revenues for the company through the efficient and effective sale of all products and ensuring that all team members understand the business goals and targets.
  • Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
  • Liaise with trade partners as required.
  • In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.

Requirements

  • A Bachelor’s Degree in Tourism, Travel, Hospitality or any related field.
  • A minimum of 5 years experience in the travel industry.
  • Certification in travel or hospitality may be advantageous.
  • Knowledge of travel management processes.
  • The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
  • Excellent attention to detail and organizational skills.
  • Good communication, customer service, and interpersonal skills.
  • Strong leadership and business development skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@talents360.ng using the Job Title as the subject of the mail.

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