Ascentech Services Limited – Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:
Job Title: Call Center Supervisor
Location: Lagos
Employment Type: Full-time
Job Description
- Oversee the daily activities in call center & daily report compilation
- Complaint registration and feedback checking
- DWR checking on hourly basis
- Feedback on pending jobs / escalations
- Quotation for Out Warranty
- Happy Calling activity
- Job status report sharing to all the coordinators on daily basis
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating
- Training new recruit.
Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience into call center Management Management with Appliances Background.
Application Closing Date
20th June, 2021.
How to Apply
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.