Online Customer Service Officer at Owens & Xley Consults

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Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation. We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Online Customer Service Officer

Location: Bariga, Lagos
Employment Type: Full-time

Description

  • Create and post content on Instagram/Website/Blog.
  • Post daily on the Instagram page to drive customer retention
  • Receive and make customer calls.
  • Document all customer interactions including their contact details.
  • Reply all DM’s and emails according to stipulated standards.
  • Support the sales team with daily sales
  • Review outstanding payments
  • Keep records of customers’ and sellers’ testimonials.
  • Give daily operations feedback details to management.
  • Participate in and organize successful pop-up shops for the sales of stock.
  • Do any other tasks as assigned.

Requirements

  • OND in a relevant field.
  • Proven work experience (Minimum of 1 year) in a similar role.

Skills:

  • Must be able to resolve or escalate customer complaints
  • Sound use of Instagram.

Salary
N40,000 monthly.

Application Closing Date
19th August, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the Job Title as the subject of the email.

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